You are viewing a preview of this job. Log in or register to view more details about this job.

Customer Engagement Representative

Fisher’s mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the “Best Places to Work in Idaho” for the last thirteen years.
Fisher’s is a leading technology provider in Idaho, Montana & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com.
Customer Engagement Representative
Fisher’s is seeking a qualified individual to work as part of our Customer Engagement Center (CEC) as a Customer engagement representative this team member will work closely with other members of the CEC, system engineers, IT professionals and our customers.
Responsibilities to include the following but not limited to:
  • Manage phone queue and offer exceptional customer service over the phone
  • Manage technician queues, call volumes and maintain response times
  • Manage an email inbox with customer inquiries and respond within a timely manner
  • Become familiar with multifunction printer/copier drivers and interfaces
  • Perform basic troubleshooting to determine if problem is hardware, software or network related.
Qualifications:
  • Call center and remote support experience helpful
  • Experience with printers and copiers a plus
  • Understanding of basic networking and IT concepts a plus
  • Experience with Windows and MAC operating systems
  • Must be able to multitask and manage multiple requests simultaneously 
  • Always offer the highest standard of customer service and ensure extremely happy customers
  • Strong written and verbal communication skills
  • Maintain cooperative and effective working relationships with others
  • Be friendly and engaging when communicating with customers and fellow team members
  • Be proficient in Microsoft office suites
  • Must be able to lift 25 lbs, 50 lbs. occasionally, and 50+ lbs. with assistance