IT Support Technician
Fisher’s Technology
Fisher’s mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the “Best Places to Work in Idaho” for the last thirteen years.
Fisher’s is Idaho’s provider of technology to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com.
IT Support Technician
Fisher’s is seeking a qualified individual to fill our IT Support Technician position. They will work closely with other members of the Unified IT team and be responsible for supporting computers and network systems remotely for Fisher’s customers.
Responsibilities:
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals
- Upgrade or replace hardware and software systems
- Report daily and hourly activities in PSA
- Provide any remote tasks as needed by customers
- Provide First point of contact for new ticket submissions and prioritize first call resolution.
- Observe and perform appropriate ticket escalation when necessary
- Communicate effectively with customers, IT support technicians and Technical Manager
- Ensure assigned Maintenance Work Orders are updated daily and customer notified
- Be sensitive to customer needs when planning downtime and server restarts/maintenance
- Meet and communicate regularly with team to discuss successes and struggles
- Strong written and verbal communication skills
- Follow verbal and written instructions
- Maintain cooperative and effective working relationships with others
- Support and maintain user account information including rights, security, and systems groups
- Be friendly and engaging when communicating and visiting with clients
- Ensure safe work habits and good engineering practices are observed
- Assist in other special projects and assigned duties as needed
- Manage inbound and outbound support calls
Qualifications:
- Associate Degree or Professional Technical Training preferred
- 6 months to 2 Years of experience of IT technical support preferred
- Familiar with M365, Microsoft Operating systems preferred
- Knowledge of routers switches and other network equipment preferred.
- Must be able to multitask and handle multiple issues, either on the phone or remotely.
- Must exhibit excellent customer service and phone-support proficiency
- Must be able to lift 25 lbs. frequently, 50 lbs. occasionally
- CompTIA Certification or equivalent strongly preferred
- Strong problem solving and troubleshooting