Hotelier/Restaurateur Management - Work U Fall 2023

Purpose: To give quality, well-rounded insight to and hands-on experience with overall operations of a hotel from guest service to daily operations at a AAA Five Diamond property. This internship is designed to give a glance at each department for perspective and experience to develop the Intern for the professional world of Hotel and Restaurant management.

Understanding: This internship is a paid work experience. The expectation is that the intern will be timely, present in their work and open to the learning experiences presented to them. The intern will report directly to an assigned Supervisor on-property, however is also expected to be respectful with other Department Heads and Team Members from whom they will learn and gain knowledge in their area(s) of expertise. The intern understands this internship to be one that will aid in their professional development and is offered as a courtesy of the businesses. 

The Intern will spend time at the Front Desk by instruction of the Assistant General Manager. Front Desk Agents are responsible for ensuring that our Inn at 500 Capitol guest service standard is met and seeking out the opportunity to provide each guest with a very special, AAA Five Diamond guest experience.

The Intern will gain general knowledge of a Property Management System (PMS) as it pertains to the hosting/managing of guests on property.

It is imperative the intern experience all of these aspects to better understand back of the house operations of food service in a dine-in guest setting.

The intern will spend time with the Executive Housekeeper of the Hotel to gain knowledge of the daily operations of the Housekeeping department.

Engineering and Housekeeping work in tandem to keep the property in tip top shape. The intern will spend time with the Chief of Engineering to learn the grounds and how the property is maintained.

Martine Bennett, Catering Sales Manager, will spend time with the intern to teach about sales of banquet/meeting space;

Time spent in the Sales office with Donna Greene, Director of Sales, the Intern will learn about sales processes and best practices for efficient/effective communication in these areas.

The Intern will also spend a half hour with the Director of Revenue Management to learn about:

Matthew Varbel, Banquet Manager, will spend time with the Intern to give an understanding of the operational aspects of meetings/events on property from the information given by the Catering Sales Manager.

 

At the conclusion of the internship program, the Intern will spend 30 minutes in a candid conversation with the General Manager of the Hotel and the Intern’s Direct Supervisor to review and discuss any challenges, accomplishments, items that stood out during their experience, etc.