Product Manager - IT System Administration - Journey - Permanent - *07887-24
FULL-TIME/PERMANENT
PRODUCT MANAGER
IT SYSTEM ADMINISTRATION - JOURNEY
Information Technology Services
Olympia, Washington – Thurston County
Lead the technical efforts to streamline and enhance the permit processing systems at WDFW support conservation and resource management.
Envision developing business plans, consolidating all agency permits into a single system, and ensuring smooth operations with a focus on customer success and continuous improvement.
Picture yourself,
Making an impact in consolidating permitting and enterprise permitting solutions while providing excellent customer for DFW staff and the public.
With your experience,
You will assist users and program units in creating, troubleshooting, customizing, and making improvements to solutions within the Amanda environment.
You thrive on building collaboration and teamwork,
Facilitating efforts between multidisciplinary groups across the agency to ensure business requirements are identified, documented, and implemented.
We are seeking a candidate,
Who models WDFW values: Accountability, Service, Professionalism, Integrity, Respect, and Empathy (ASPIRE).
Duties:
Here is what you will be doing,
Amanda Product Manager and System Administrator:
- Product owner of the DFW Enterprise Permitting Solution (Granicus’ Amanda solution).
- Provide vision and prioritization of service requests and project requests to implement permitting solutions.
- Manage contracts related to the Enterprise Permitting Solution (Granicus’ Amanda solution).
- Provide system administration of the Enterprise Permitting Solution (Granicus’ Amanda solution) in an application architectural environment.
- Assess customer needs to create, configure, and maintain the application environment within Amanda
- Troubleshoot and assist users with technical issues related to Amanda
- Perform all tasks necessary to fulfill service level agreements (SLA) regarding Enterprise Permitting Solution (Granicus’ Amanda solution) services, including permit configuration, training and training recommendations, customer use cases, and customer support
- Assist users and program units in creating, troubleshooting, customizing, and making improvements to solutions within the Amanda environment
Configuration Management:
- Work with business and Project Management Office (PMO) Business Analyst to understand requirements, and then understand the dependencies of business processes to existing and new technologies.
- Work with the business and PMO Business Analyst to identify user business requirements by assisting in researching and analyzing user needs, preferences, objectives, and working methods, and studies how users consume content.
- Plan and execute configuration management throughout the project lifecycle, including development, migration, deployment, and security
- Oversee the daily management of configuration items and review and update configuration management processes.
- Developing and maintaining configuration management processes and procedures, ensuring that appropriate views of processes and procedures are maintained and made available to those for whom they are targeted.
- Design, configure, and test software and hardware application(s), specifically the Granicus Amanda solution.
- Perform software installations, upgrades, and maintenance, specific to the position, primarily Granicus/Amanda.
Permitting System Consulting, Requirements Gathering and Implementation:
- Build prototypes and present recommendations of permitting solutions based on requirement gathering sessions.
- Use user journey mapping and customer centered design principles in recommended solutions.
- Ability to demo a product/solution to create comfort and value for the customer through frequent socialization to minimize the impacts of change management.
- Knowledge and familiarity with IT service offerings, rules/regulations governing solution opportunities, and ITS organization and team structure.
- Strengthens relationships across the agency through continuous rapport building by identifying inefficiencies in current process or technology and effectively communicating the long-term value of innovation.
WORKING CONDITIONS:
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Work Setting, including hazards:
- Duties are performed in an office setting and require extensive computer use.
- Office hazards include working under fluorescent light, repetitively entering data into computer, looking at computer monitor for long periods of time.
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Schedule:
- Typically, Monday – Friday, 8:00 A.M. - 5:00 P.M.
- A varied schedule may be required including working Saturday or Sunday and overtime during peak periods, system implementations, maintenance and outages.
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Travel Requirements:
- Some travel may be required throughout the State to attend training, meetings, and conferences.
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Customer Interactions:
- Will work with the different programs and their staff, to identify permits eligible to be added to the system and encourage adoption of the new application. This will include working with the budget analyst (BA) to identify and capture requirements, vendor and vendor support staff to work through questions and issues and be the primary source of support for internal and external users.
Qualifications:
REQUIRED QUALIFICATIONS:
- Bachelor’s degree in IT related field AND four (4) years of experience with Enterprise Software as a Service (SaaS) as system administrator and/or Vendor Manager in a medium to large organization.
OR
- Eight (8) years of experience with Enterprise Software as a Service (SaaS) as system administrator and/or Vendor Management in a medium to large organization.
Special Requirements/Conditions of Employment:
- Undergo a background check, which will include fingerprinting.
PREFERRED QUALIFICATIONS:
In addition to those required qualifications, our ideal applicant will also have some or all of the following:
- Communications or Computer related associate degree from an accredited college.
- Experience administering and/or building within the Amanda environment.
- Experience and/or certification in Vendor Management activities.
- Basic network troubleshooting skills, knowledgeable in network security.
- Demonstrated experience presenting project artifacts verbally, written, formal, informal, official, vertical and internal.
Supplemental Information:
Please note: Failure to follow the instructions below may lead to disqualification.
Experience and education selected, listed, and detailed in the Supplemental Questions must be verifiable in the application.
In order to successfully apply for this position, you MUST complete your profile at www.careers.wa.gov and attach the following to your profile before completing the online application:
- A cover letter describing how you meet the qualifications of this position (Generic cover letter will not be accepted).
- A current resume.
- Three professional references.
IMPORTANT NOTE:
All new employees must complete an Employment Eligibility Verification Form (I-9 Form) on their first day of work. If hired for this or any position at WDFW, you will be required to provide documentation proving you are eligible to work in the United States. For a list of acceptable documents, please use the following link: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
JOIN THE WDFW TEAM:
Learn about our agency and the perks of working for WDFW!
The Washington Department of Fish and Wildlife has some of the most talented people in the natural resource field. We celebrate and value diversity, appreciating that a workforce composed of those from different backgrounds and experiences creates an inclusive environment, strengthens positive relationships with the local community, and brings new perspectives and approaches to fulfilling the agency’s mission. We value demonstrated skill in living WDFW values of Accountability, Service, Professionalism, Integrity, Respect, and Empathy (ASPIRE).
WDFW employees may be eligible for the following: Benefits
Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave types.
Eleven (11) Paid Holidays per year and one (1) personal holiday if the employee is scheduled to be, or has been, continuously employed by the State of Washington for at least four (4) months.
Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), and an Employee Assistance Program.
UNION - WFSE:
This position is covered by a collective bargaining agreement between the State of Washington, Department of Fish and Wildlife and the Washington Federation of State Employees (WFSE). This recruitment may be used to fill positions in addition to those listed.
Diversity, Equity, and Inclusion Employer
VETERAN PREFERENCE NOTICE:
To take advantage of veteran preference, please do the following:
- Email a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter to Elizabeth.Bullard@dfw.wa.gov.
- Subject line must include recruitment number, position, and Vet (for example: #10155 Biologist 1 – Veteran)
- Include your name as it appears on your application in careers.wa.gov.
MILITARY SPOUSE PREFERENCE NOTICE:
To take advantage of military spouse preference, please do the following:
- Notify us of your military spouse status by email at Elizabeth.Bullard@dfw.wa.gov.
- Subject line must include recruitment number, position, and MS (for example: #10155 Biologist 1 – MS)
- Include your name as it appears on your application in careers.wa.gov.
Note: Please blackout any PII (personally identifiable information) data such as social security numbers.
As part of WDFW’s efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications. Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully. All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.
The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.
Persons needing accommodation in the application process or this announcement in an alternative format please contact Jayme Chase by phone 360-902-2278 or email Jayme.Chase@dfw.wa.gov, or the Telecommunications Device for the Deaf (TDD) at 800-833-6388.
If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com.